Question 1

Ordering and Payment

Accepted Answer

What payment methods do you accept?

We accept Credit Cards, Debit Cards, PayPal, Apple Pay and Google Pay. All transactions are securely processed through Stripe to ensure maximum protection for your information.

Can I place an order without creating an account?

Yes, you can checkout as a guest. However, creating an account allows you to track your orders and manage your purchase history.

Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please contact us immediately through the Contact Form. Changes cannot be made once the order has been dispatched.

What happens if I enter the wrong shipping address?

Please double-check your shipping information. If a parcel is sent to an incorrect address due to customer error, we cannot be held responsible for the loss.

Question 2

Product Information

Accepted Answer

Are your products organic?

Many of our seeds and botanicals are Australian grown, organic and sustainably harvested, although not all are certified organic.

How do you ensure seed viability?

We maintain strict storage and rotation practices to maximise seed freshness and viability. Germination guides are provided for all plant species to assist you.

Do you guarantee germination?

Germination depends on many external factors beyond our control. We cannot guarantee outcomes but provide clear growing guidance to support your success.

How should I store seeds if I am not planting them straight away?

Store seeds in a cool, dry, and dark place, avoiding exposure to heat or moisture, to maintain their viability.

Are your products ethically sourced?

Yes. We work with trusted growers, wildcrafters, and indigenous communities to ensure ethical and respectful sourcing of all sacred plants and botanicals.

Question 3

Shipping and Delivery

Accepted Answer

How are orders shipped?

Orders are shipped through the Australia Post network. You can select Regular Letter (Untracked), Regular Letter with Tracking, or Express Post at checkout.

Do you provide tracking?

Tracking is available if you select a tracked shipping option. A tracking number will be emailed once your order has been dispatched.

Is shipping discreet?

Yes. All parcels are shipped in plain, unbranded packaging for your privacy.

What if I choose untracked shipping?

Untracked shipping does not include insurance or delivery guarantees. By choosing this option, you accept full responsibility once the parcel is lodged with Australia Post.

Can I request urgent shipping?

If you require urgent dispatch, please contact us immediately after placing your order and we will do our best to assist.

Question 4

Returns and Refunds

Accepted Answer

Can I return a product?

We accept returns within 90 days for non-perishable, unopened products in original packaging. Return shipping costs are the customer’s responsibility. Please contact us before sending any return.

When will I receive my refund?

Refunds are processed once returned items are inspected and confirmed to meet our return conditions.

Do you accept returns for seeds or perishable items?

Seeds and perishable items cannot be returned unless they are faulty or damaged upon arrival.

Question 5

Legal Responsibilities and Customs

Accepted Answer

Is it my responsibility to check local laws before ordering?

Yes. It is solely the buyer’s responsibility to ensure products are legal to possess or import in their location.

What if customs seizes my order?

We are not responsible for parcels delayed, seized, or destroyed by customs or quarantine authorities. Refunds or replacements cannot be offered in such cases.

Do you provide customs certificates?

We provide standard postal documentation only. Phytosanitary certificates and other official documents are not available.

Question 6

Support and Contact

Accepted Answer

How can I contact Sacred Plants Australia?

Please reach us through the Contact Form on our website. We aim to reply within one business day.

Can I request special or bulk orders?

Yes. We welcome special requests and wholesale inquiries. Please contact us with your requirements.

How can I receive updates and special offers?

You can subscribe to our newsletter through the Sacred Plants Australia website to stay updated on new products, special offers, and educational resources.

Question 7

Important Notice

Accepted Answer

By purchasing from Sacred Plants Australia, you acknowledge and accept:

• Full responsibility for complying with all local, state, territory, and national laws regarding the possession, cultivation, use, and importation of sacred plant seeds and botanicals

• Understanding that Sacred Plants Australia cannot guarantee product legality in your specific jurisdiction

• Acceptance that Sacred Plants Australia is not liable for any loss, inspection delays, seizure, penalties, or destruction of goods by customs, quarantine, or other authorities

Purchasing from Sacred Plants Australia signifies your full understanding and agreement to these terms.

A U S T R A L I A

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